Store Manger

Job Description:
Center Manager (General Manager) POSITION DESCRIPTION
Under the guidance of the Franchisee, the Center Manager performs a wide range of duties related to staffing and personnel, sales and marketing, inventory management, customer service and satisfaction, store accounting and billing. The Center Manager is ultimately responsible for the efficiency, profitability and overall performance of the center.
CLASSIFICATION
(Indicate exempt or non-exempt) For further clarification consult the Department of Labor website at https://www.dol.gov/#.
RESPONSIBILITIES Recruit, hire, train, motivate, review, schedule, coach and terminate employees.

Resolve personnel disputes and related problems privately and in a timely manner.
Implement and manage employment related programs, including incentives, payroll processing & bonuses.
Schedule and facilitate staff meetings and sales meetings.
Facilitate daily production meeting with staff to review work in process.
Oversee overall schedule and workflow between sales and production (i.e., comparing WIP to production).
Evaluate and maximize quality customer service and customer satisfaction.
Monitor and train employees in company Brand Standards.
Develop and implement center marketing program.
Develop and manage in-center direct marketing; manage database accuracy and efficiency.
Manage the inventory purchasing process.
Handle large custom orders or “house accounts” as needed; determine pricing, order materials and schedule work.
Review orders for accuracy as needed with sales staff.
Expedite production when needed by assisting the department with the overflow work.
Manage center maintenance including cleanliness, safety and organization.
Resolve customer satisfaction issues.
Monitor and/or perform center opening and closing procedures.
Complete reports as necessary (i.e., daily and weekly sales reports, daily closing, royalties due, direct marketing response tracking).
Monitor overall center finances including P&L accountability and WIP Summary accuracy. Monitor Key Performance Indicators
Promote and encourage the brand mentality of “Everybody Sells” through recognition

and incentive programs.

Develop annual business plan with Franchisee and monitor progress.
Adhere to all company policies, procedures and business ethics codes.

TYPICAL DEMANDS Ability to deal with a variety of emotions when making business decisions. Emotional maturity and stability needed.
Ability to handle several projects concurrently utilizing the full range of resources available.

Ability to resolve problems, handle conflict and resolve complex communication issues in a calm manner.

Ability to communicate providing verbal feedback in a professional manner.

LEVEL OF AUTHORITY Hiring and termination responsibility for all positions.

Reports directly to Franchisee.

EEO Statement

Fastsigns provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fastsigns complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Fastsigns expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FASTSIGNS International Inc.’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be added at any time with or without notice.

Compensation: $40,000.00 - $60,000.00 per year

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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