Operations Manager/Installer

Under the guidance of the General Manager, the Operations Manager performs a specified range of duties related to sign & graphics design, production, project management, & installation service. The Operations Manager is responsible for balancing cost, quality and speed of graphic product design, manufacturing, quality control and installation service. The Operations Manager supports Center Customers through maintaining timely production schedules, producing defect free products and timely installations in coordination with the Sales Manager.

 

 

RESPONSIBILITIES 

 

1. Train, motivate, review, schedule, and coach all Operations employees. 

2. Maintain and improve the productivity of graphic operations by resolving                        personnel disputes and related problems privately and in a timely manner. 

3. Oversee Center schedules and workflow between design, production and              

   installations [managing WIP to fulfill sales deadlines]. 

4. Evaluate and maximize Operations to improve customer service and customer satisfaction.     

5. Schedule production/installations operations for permitted jobs daily. 

6. Learn, train & maintain production/installation machinery & tools.

7. Manage just in time inventory & purchasing process. 

8. Handle logistics of large custom orders directly or through management of 

   subcontractors as needed; find competitive prices & order materials and 

   schedule work.

9. Expedite production when needed by assisting the design, production, or installation crews with hands on assistance of the overflow work. 

10. Manage store maintenance including

a)  Cleanliness of facilities inside and outside by employees and contracted cleaners.

b)  Equipment maintenance for scheduled PM and unscheduled repairs.

c)  Organization of tools, machinery, inventories & work spaces.  

11. Complete monthly reports as necessary tracking Operations and compliance          

    requirements.

 

EMPLOYMENT STANDARDS 

 

Education/Experience: Any combination of education, training or general 

experience that would provide the required skill and knowledge base sufficient for job performance. This could include: 

 

1. Previous operations management experience including personnel and purchasing 

   management. 

2. Previous business service experience. 

3. Previous sign industry experience. 

4. Pass all assessments/inventories administered during the hiring process. 

 

Knowledge: Correct English usage including spelling, grammar, and punctuation; 

ability to proofread; basic math as well as basic financial literacy; sign basics; computer basics. 

 

Skills: Excellent communication skills including the ability to listen and verbalize thoughts to subordinates and being considerate of others’ feelings while interpreting/clarifying issues; leadership ability; motivating employees; time management; teaching/training employees; managing multi-tasking projects; 

organization (i.e., orderly & clean work place operations). 

 

Desirable Qualifications/Traits: Driven, adaptable personality; positive “get it done” attitude; flexibility to work occasional overtime; emotional maturity; patience; ability to see both sides of an issue or situation and mediate/resolve to the satisfaction of all parties involved; high level of common sense and knowing what is reasonable; honest, trustworthy, and high level of integrity and professionalism, ability to work at a fast pace. 

 

TYPICAL MENTAL DEMANDS 

 

1. Ability to deal with a variety of emotions and frustrations when making 

   business decisions. Emotional maturity and stability needed. 

2. Ability to handle several projects concurrently. 

3. Ability to resolve problems, handle conflict and resolve complex 

   communication issues, in a calm manner. 

4. Ability to communicate providing verbal feedback in a professional 

   manner. 

 

 

LEVEL OF AUTHORITY 

 

1. Hiring and firing responsibility in consultation with General Manager for all 

   design, production, and installation positions.

2. Reports directly to General Manager. 

 

 

PERFORMANCE AND COMPENSATION REVIEWS 

 

1. The first formal, written performance review will occur after 6 months. 

2. Subsequent performance or salary reviews will take place annually months 

   thereafter.