Creative Sales/Visual Communication Specialist

Are you a highly motivated and talented sales professional? Are you looking for an inside sales career with an established and fast-growing company? If so, we are looking for a sales-savvy candidate who is interested in a career with outstanding growth and earnings potential. If you are looking for a rewarding career in sales, not just another job, then come join our team.

Our ideal candidate is a motivated individual with excellent listening and questioning skills. You will be responsible for all sales activities within the FastSigns center and will serve as the first point of contact for online, email, telephone, and walk-in customers. We are looking for a smart, quick-thinking individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach.

Ask yourself, do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers continuous learning, skill development, and a career path?

Responsibilities
● Greet customers in a businesslike fashion and carry on a professional conversation
● Follow up on new leads and referrals resulting from telephone, marketing, and email activity
● Communicate gathered information from the client and relay it to the designers
● Show samples and explain signage options
● Ask discovery questions about space, timeline, and goals
● Educate clients in creative & regulatory signage such as: ADA, acrylic, dimensional lettering, wall murals, statement walls, wayfinding, interior & exterior signage
● Receive Customer Payments and Purchase Orders
● Set expectations and hand off clean scopes to design and production
● Log all communication and next steps in CRM
● Follow up on warm and past leads
● Conduct discovery calls to uncover needs, timelines, and decision-makers
● Communicate consistently with clients throughout projects on order status and any changes in their production schedule
● QC orders before calling customers for pickup, delivery, or installation
● Contact customers for timely order pickup/delivery and confirm customer satisfaction
● Resolve customer satisfaction issues
● Work closely with vendors and installers on quotes and scheduling
● Builds and fosters relationships in the local community to create new opportunities for revenue growth
● Participate in Team Selling, including assisting customers with ongoing orders
● Proactive outreach to dormant and prospective customers
● Performs accounts receivable function, ensuring orders are paid within the customer’s account terms
● Adhere to all company policies, procedures, and business ethics codes
● Complete FASTSIGNS University online classes as assigned
● Maintain positive working relationships with customers and staff
This position is an IN-OFFICE position that manages the front desk, and your presence is critical every day. Front desk sales involves a tidy appearance, being willing to be on your feet, and a friendly personality on the phone
and in person. Once a project is communicated to you by the customer, it will need to be routed to the appropriate salesperson, quoted, payment accepted, put into design, and managed between you and the customer until it is picked up, shipped, or installed.

Qualifications
● Outgoing, responsive, eager to learn, and can build relationships
● Great listening skills and questioning skills
● Ability to view a computer screen for long periods of time (4 hours or more)
● Ability to work under pressure to output high volume, high-quality work
● Experience working under pressure with multiple tasks/projects
● Proficient in computer and internet skills, including Google G-Suite
● Strong math skills (measuring/basic geometry/sizing/fractions)
● Strong organizational and time management skills
● High school diploma or equivalent

Who Thrives in This Role
● Enjoys face-to-face conversations
● Can think creatively without needing to design
● Comfortable guiding decisions and timelines
● Handles multiple inquiries without freezing
● Takes ownership and follows through
● Comfortable starting conversations and following up consistently
● Curious about how spaces work and how signage supports brand experience
● Organized and disciplined with CRM usage
● Confident without being aggressive
● Motivated by progress and skill development
● Highly motivated with excellent listening and questioning skills

Who Should Not Apply
● Anyone who avoids follow-ups
● Someone looking for instant wins only
● Candidates seeking a purely creative or purely administrative role
● Those uncomfortable with structure, accountability, and measurement
● Anyone seeking a purely creative or design role
● Those who avoid client-facing responsibility
● Anyone looking for a quiet back-office position